FAQ
- Why does my kit have a 12-character ID?
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This ID ensures that your test results remain completely anonymous. Only you have direct access to these results using this unique, randomly generated and assigned code: Kudzu Science has no way of linking an ID to a customer account. Confidentiality is absolute.
When your sample is analyzed in the lab, we link this ID to the test results—not to a specific individual.
So the only person who knows your identifier… is you!
However, you can choose to opt out of anonymity by providing us with your email address so we can notify you when your results are available. The choice is yours.
- Why and how should I activate my Kudzu kit?
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By activating your Kudzu kit, our lab is notified that you’ve started collecting samples. This way, we know that kit #xxxx xxxx xxxx is currently being used to collect samples and that we’ll receive it shortly for analysis. This is an important step in tracking your sample.
Activating your Kudzu kit is essential for viewing your results and tracking the progress of your analysis: Has your sample arrived at Kudzu Science? Is it currently being analyzed? Is your analysis report ready?
To activate your Kudzu kit, click on “Activate My Kudzu” on our website’s homepage.
- I’ve lost one of the items in my kit—what should I do?
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Did you lose your kit’s instruction manual? You can download it from the product page on our website
Did you lose the sample submission form you need to send back to us? You can download it from the product page on our websiteFor any other inquiries, please contact our customer service department.
- Under what circumstances is it urgent to test your indoor air quality?
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Here are some situations that should raise a red flag:
- Your eyes and throat are irritated, you have headaches, nausea, and dizziness, and these symptoms disappear when you move to a different location.Exposure to VOCsandaldehydesmay be causing these symptoms, which are warning signs of significantindoor air pollution. If these symptoms persist or worsen, consult your doctor.
- You’ve noticed a persistent odor coming from a piece of furniture or a room. This may be a sign ofsignificantVOCandaldehydepollution.
- The “new” smell of furniture is generally a sign of pollutant emissions and poorindoor air quality.
- The smell of hydrocarbons from the garage may be noticeable inside the house. - You regularly use cleaning or renovation products in a confined space (workshop, garage, basement, etc.).
- You smoke inside your home. Fabrics—especially sofas and armchairs—absorb pollutants from cigarette smoke and release them for several weeks or even months.
- You’ve done some decorating or remodeling work
- You work in a new or recently renovated space